Independent resource. complaints.chat is not affiliated with, endorsed by, or sponsored by any company referenced on this site. We aggregate publicly available contact information for the official complaint channels of each company.
U.S. Department of Transportation (DOT)
What they handle: Airline service, baggage, flight delays and cancellations, refund disputes, disability accommodation, discrimination on flights.
The DOT requires airlines to respond to forwarded complaints within 60 days and is the primary regulator for US airline consumer protection.
File a complaint with the U.S. Department of Transportation (DOT)[ AdSense slot — add adsense_id and ad slot to enable ]
Before filing
- Try to resolve the issue with the company first — most regulators ask whether you have done this.
- Have your account number, dates, dollar amounts, and copies of correspondence ready.
- Be specific and factual. Stick to what happened, what you were told, and what you want.
Companies frequently complained about in this regulator's jurisdiction
- American Airlines — Airlines
- Delta Air Lines — Airlines
- United Airlines — Airlines
- Southwest Airlines — Airlines
- Spirit Airlines — Airlines
Other regulators
- Consumer Financial Protection Bureau (CFPB)
- Federal Communications Commission (FCC)
- Federal Trade Commission (FTC)
- Better Business Bureau (BBB)
- State Attorney General
- Small Claims Court
- American Arbitration Association (AAA)
complaints.chat is not affiliated with the U.S. Department of Transportation (DOT). Verify the official complaint URL on the regulator's own site before filing.