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Consumer Financial Protection Bureau (CFPB)
What they handle: Banks, credit cards, mortgages, debt collection, credit reporting, prepaid cards, money transfers, student loans, payday loans.
The CFPB forwards complaints to the company and tracks responses. Most companies respond within 15 days. The CFPB also publishes complaint data publicly.
File a complaint with the Consumer Financial Protection Bureau (CFPB)[ AdSense slot — add adsense_id and ad slot to enable ]
Before filing
- Try to resolve the issue with the company first — most regulators ask whether you have done this.
- Have your account number, dates, dollar amounts, and copies of correspondence ready.
- Be specific and factual. Stick to what happened, what you were told, and what you want.
Companies frequently complained about in this regulator's jurisdiction
- Wells Fargo — Banking
- Bank of America — Banking
- Chase (JPMorgan Chase) — Banking
- Capital One — Banking
- PayPal — Payments
- Venmo — Payments
- Cash App — Payments
Other regulators
- Federal Communications Commission (FCC)
- Federal Trade Commission (FTC)
- U.S. Department of Transportation (DOT)
- Better Business Bureau (BBB)
- State Attorney General
- Small Claims Court
- American Arbitration Association (AAA)
complaints.chat is not affiliated with the Consumer Financial Protection Bureau (CFPB). Verify the official complaint URL on the regulator's own site before filing.