Terms of Service
Last updated: 2026.
These Terms of Service ("Terms") govern your access to and use of complaints.chat (the "Site"). The Site is owned and operated by [LEGAL ENTITY NAME] ("we", "us", or "our"). By accessing or using the Site you agree to these Terms. If you do not agree, please do not use the Site.
What this site is
complaints.chat is an independent directory of official complaint and refund channels for major companies. Everything published on the Site is provided for general informational and educational purposes only. It is not professional, legal, financial, technical, medical, or other expert advice, and it is not a substitute for advice from a qualified professional who knows your specific situation.
No warranty
The Site and all content, tools, and materials on it are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the content is accurate, complete, current, or error-free, or that the Site will be uninterrupted, secure, or free of harmful components. Any reliance you place on the content is strictly at your own risk.
Limitation of liability
To the fullest extent permitted by law, [LEGAL ENTITY NAME], together with its officers, directors, members, employees, contractors, and agents, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, equipment, or other intangible or tangible losses, arising out of or relating to your access to or use of, or inability to use, the Site or its content. This includes any decision you make or action you take based on information, recommendations, tools, or calculators provided on the Site.
To the fullest extent permitted by law, the total aggregate liability of [LEGAL ENTITY NAME] arising out of or relating to the Site or these Terms will not exceed one hundred United States dollars (USD 100.00). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Tools, calculators, and recommendations
The Site may provide interactive tools, calculators, and recommendations. These produce general estimates and suggestions based only on the inputs you provide and on general rules of thumb. They do not account for the full details of your individual circumstances and are not guarantees of any outcome, result, price, eligibility, compatibility, or product suitability. Always verify independently before making a purchase, a repair, a claim, or any other decision.
Third-party links and affiliate relationships
The Site contains links to third-party websites, products, and services that we do not control. We are not responsible for the content, policies, or practices of any third party. Some links on the Site are affiliate links, meaning we may earn a commission if you click through and make a purchase, at no additional cost to you. The presence of an affiliate link does not change the price you pay and does not constitute an endorsement beyond what is expressly stated on the Site.
Intellectual property
Unless otherwise noted, the content, design, text, graphics, and arrangement of the Site are owned by [LEGAL ENTITY NAME] or its licensors and are protected by copyright and other intellectual property laws. You may view the Site and share links to it for personal, non-commercial use. You may not copy, reproduce, republish, scrape, or redistribute substantial portions of the Site without our prior written permission. Trademarks, product names, and company names referenced on the Site are the property of their respective owners and are used for identification and commentary only.
Acceptable use
You agree not to use the Site, or any community associated with it, to violate any law, infringe the rights of others, post unlawful or harmful content, distribute malware, scrape or harvest content at scale, or attempt to disrupt or gain unauthorized access to the Site or its underlying systems.
Community spaces
Discussion in any Telegram group or other community associated with the Site reflects the views of individual participants, not those of [LEGAL ENTITY NAME]. We do not verify, endorse, or take responsibility for statements made by community members, and participation is at your own discretion.
Changes to these Terms
We may update these Terms at any time. Changes take effect when posted on this page, and your continued use of the Site after a change is posted means you accept the revised Terms.
Governing law
These Terms are governed by the laws of [JURISDICTION], without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the courts located in [JURISDICTION].
Contact
Questions about these Terms can be sent to legal@complaints.chat.