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How to get a refund from PayPal

Category: Payments

Below is the procedure for requesting a refund from PayPal, using the company's own official channels first and federal or state regulators if those channels do not resolve the issue.

Step 1 — Contact PayPal directly

Always start with the company. Most refund issues are resolved at this step, and most regulators (and your credit card issuer if you decide to chargeback) will ask whether you have already given the company a chance to fix the problem.

Official customer service: PayPal Contact Page

For the most current contact details (phone numbers, hours, addresses), use the company's own contact page above — companies update these regularly.

What to put in your request. Include: (1) your account number or order number, (2) the date and amount of the charge, (3) the specific reason you are requesting a refund, (4) any documentation (screenshots, order confirmations, prior support tickets), and (5) a clear ask — the dollar amount you want refunded and how you want it paid back.

Step 2 — If the company refuses or does not respond

Payment processor. CFPB has jurisdiction over payment processors as defined in Reg E. State financial regulators may also be relevant.

The regulators most relevant for PayPal disputes:

Regulator	What they handle	File a complaint
Consumer Financial Protection Bureau (CFPB)	Banks, credit cards, mortgages, debt collection, credit reporting, prepaid cards, money transfers, student loans, payday loans.	Official complaint page
Federal Trade Commission (FTC)	Fraud, scams, identity theft, unfair business practices, deceptive advertising, do-not-call violations.	Official complaint page
State Attorney General	Almost any consumer dispute with a business operating in your state. Each state's AG office runs a consumer protection division.	Official complaint page
Better Business Bureau (BBB)	Almost any business, US and Canada. Mediation rather than enforcement.	Official complaint page

Step 3 — Other options if regulator complaints don't resolve it

Credit card chargeback. If you paid by credit card, your issuer can dispute the charge under the Fair Credit Billing Act. You generally have 60 days from the statement date.
Small claims court. Small claims is generally available for disputes under $5,000-$10,000 (varies by state). Filing fees are usually $30-$75 and you do not need a lawyer.
Arbitration. Many consumer contracts require arbitration through the AAA. The company often pays most of the cost.
State Attorney General. File with the consumer protection division of your state's AG.

Common refund issues with PayPal

Account holds
Disputed transactions
Frozen funds
Buyer/seller protection denials

This page is informational and not legal advice. complaints.chat is not affiliated with PayPal. All trademarks are property of their respective owners. If any contact information on this page is outdated, please let us know.