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How to get a refund from DoorDash

Category: Gig & Ride-share

Below is the procedure for requesting a refund from DoorDash, using the company's own official channels first and federal or state regulators if those channels do not resolve the issue.

Step 1 — Contact DoorDash directly

Always start with the company. Most refund issues are resolved at this step, and most regulators (and your credit card issuer if you decide to chargeback) will ask whether you have already given the company a chance to fix the problem.

Official customer service: DoorDash Contact Page

For the most current contact details (phone numbers, hours, addresses), use the company's own contact page above — companies update these regularly.

What to put in your request. Include: (1) your account number or order number, (2) the date and amount of the charge, (3) the specific reason you are requesting a refund, (4) any documentation (screenshots, order confirmations, prior support tickets), and (5) a clear ask — the dollar amount you want refunded and how you want it paid back.

Step 2 — If the company refuses or does not respond

Food delivery platform. FTC and state AGs apply.

The regulators most relevant for DoorDash disputes:

Regulator	What they handle	File a complaint
Federal Trade Commission (FTC)	Fraud, scams, identity theft, unfair business practices, deceptive advertising, do-not-call violations.	Official complaint page
State Attorney General	Almost any consumer dispute with a business operating in your state. Each state's AG office runs a consumer protection division.	Official complaint page
Better Business Bureau (BBB)	Almost any business, US and Canada. Mediation rather than enforcement.	Official complaint page

Step 3 — Other options if regulator complaints don't resolve it

Credit card chargeback. If you paid by credit card, your issuer can dispute the charge under the Fair Credit Billing Act. You generally have 60 days from the statement date.
Small claims court. Small claims is generally available for disputes under $5,000-$10,000 (varies by state). Filing fees are usually $30-$75 and you do not need a lawyer.
Arbitration. Many consumer contracts require arbitration through the AAA. The company often pays most of the cost.
State Attorney General. File with the consumer protection division of your state's AG.

Common refund issues with DoorDash

Refund denials
Missing items
Account issues
DashPass billing

This page is informational and not legal advice. complaints.chat is not affiliated with DoorDash. All trademarks are property of their respective owners. If any contact information on this page is outdated, please let us know.