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How to get a refund from USPS (United States Postal Service)

Category: Shipping & Delivery

Below is the procedure for requesting a refund from USPS (United States Postal Service), using the company's own official channels first and federal or state regulators if those channels do not resolve the issue.

Step 1 — Contact USPS (United States Postal Service) directly

Always start with the company. Most refund issues are resolved at this step, and most regulators (and your credit card issuer if you decide to chargeback) will ask whether you have already given the company a chance to fix the problem.

Official customer service: USPS (United States Postal Service) Contact Page
Complaint / feedback form: Submit a complaint to USPS (United States Postal Service)

For the most current contact details (phone numbers, hours, addresses), use the company's own contact page above — companies update these regularly.

What to put in your request. Include: (1) your account number or order number, (2) the date and amount of the charge, (3) the specific reason you are requesting a refund, (4) any documentation (screenshots, order confirmations, prior support tickets), and (5) a clear ask — the dollar amount you want refunded and how you want it paid back.

Step 2 — If the company refuses or does not respond

Federal agency. The USPS Office of the Inspector General investigates internal issues; the Postal Regulatory Commission handles service complaints.

The regulators most relevant for USPS (United States Postal Service) disputes:

Regulator	What they handle	File a complaint
Federal Trade Commission (FTC)	Fraud, scams, identity theft, unfair business practices, deceptive advertising, do-not-call violations.	Official complaint page

Step 3 — Other options if regulator complaints don't resolve it

Credit card chargeback. If you paid by credit card, your issuer can dispute the charge under the Fair Credit Billing Act. You generally have 60 days from the statement date.
Small claims court. Small claims is generally available for disputes under $5,000-$10,000 (varies by state). Filing fees are usually $30-$75 and you do not need a lawyer.
Arbitration. Many consumer contracts require arbitration through the AAA. The company often pays most of the cost.
State Attorney General. File with the consumer protection division of your state's AG.

Common refund issues with USPS (United States Postal Service)

Lost or delayed mail
Damaged packages
Delivery confirmation issues
Service disputes

This page is informational and not legal advice. complaints.chat is not affiliated with USPS (United States Postal Service). All trademarks are property of their respective owners. If any contact information on this page is outdated, please let us know.